Terms of Service

These Terms of Service ("Terms") form a binding agreement between ReliabilityOS LLC, a South Carolina limited liability company, ("ReliabilityOS," "we," "us") and the organization or individual that creates an account ("Customer," "you"). By creating an account, accessing, or using the ReliabilityOS platform (the "Service"), you accept these Terms on behalf of yourself and, if applicable, the organization you represent. If you do not agree, do not use the Service.

2.1 Seats and roles

Access to the Service is licensed per named user seat under one of the published subscription tiers. Each seat is assigned a role (e.g. operator, technician, supervisor, planner, admin) that determines the features and data that seat can access. Seats are individually licensed to a single named person and may not be shared, pooled, or used concurrently by more than one individual, except as expressly permitted for a documented service account used for system integrations.

2.2 Subscription term, billing, and changes

Paid subscriptions bill on a recurring monthly (or other stated) cycle and renew automatically until cancelled. You may upgrade, downgrade, add, or remove seats at any time through your account; changes take effect and are prorated as described at checkout or in your account billing page. Fees are non-refundable except where required by law or expressly stated otherwise.

2.3 Suspension

We may suspend or limit access to the Service (in whole or for specific seats) for non-payment, a reasonably suspected violation of these Terms (including the Acceptable Use Policy in Section 3), a security risk to the Service or other customers, or as required by law, with notice where practicable.

2.4 Free tier

Free-tier accounts are provided on an as-available basis and may be modified, limited, or discontinued at our discretion with reasonable notice.

You will not, and will not permit any third party to:

• Reverse engineer the Service: decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, underlying algorithms, or architecture of the Service, except to the extent applicable law expressly prohibits this restriction.
• Scrape or bulk-extract data: use bots, scrapers, crawlers, or other automated means to access the Service or extract data from it other than through the documented API under a valid API credential and within any published rate limits.
• Build a derivative or competing product: use the Service, or any output, documentation, or data derived from it, to build, train, or improve a product or service that competes with the Service, or to create a derivative work based on the Service's software, interfaces, templates, or content.
• Circumvent seat licensing, rate limits, feature gates, or other technical access restrictions.
• Probe, scan, or test the vulnerability of the Service, or breach any security or authentication measure, except under a written agreement with us covering authorized security testing.
• Use the Service to store or transmit unlawful content, or in a way that violates applicable law.

We may investigate suspected violations and take action under Section 2.3.

4.1 Customer Data is yours

"Customer Data" means the data you and your users input into or generate through the Service in the course of normal use — asset records, work orders, PM checklists and completions, inventory, photos, notes, and similar operational records. As between you and us, you own all right, title, and interest in Customer Data. We do not claim ownership of it.

4.2 License you grant us

You grant us a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely to provide, secure, support, and improve the Service for you, and as otherwise described in these Terms and our Privacy Policy.

4.3 Our platform is ours

The Service itself — its software, source code, algorithms (including health-score and reliability-forecasting models), user interface, templates, documentation, and all associated intellectual property — is and remains the exclusive property of ReliabilityOS and its licensors. These Terms grant you a right to use the Service; they do not transfer any ownership interest in it.

4.4 Aggregated and de-identified data

We may generate and use data that is aggregated and de-identified such that it cannot reasonably be used to identify you, your organization, or any individual (for example, anonymized benchmarking statistics or data used to evaluate and improve the reliability of the Service's features) for our legitimate business purposes, including product improvement and industry benchmarking. We will not use identifiable Customer Data to train models or products for the benefit of third parties without your consent.

4.5 Data export and deletion on termination

On request made within 30 days of termination, we will make Customer Data available for export in a standard format. After that window, we may delete Customer Data in accordance with our data retention practices, except as required to be retained by law.

Read this section carefully. It describes real limits on what the Service is and is not.

The Service may reference lockout/tagout (LOTO) steps, generate preventive maintenance schedules, react to sensor input, or produce AI-generated diagnostic suggestions or recommendations. All such content is provided strictly as an informational and record-keeping aid for your own maintenance and safety program.

• The Service is not a substitute for your facility's own documented safety program, site-specific lockout/tagout procedures, equipment-specific manufacturer instructions, or the judgment of qualified, trained personnel.
• Any checklist step, LOTO reference, PM schedule, sensor-triggered action, or AI-generated suggestion is a starting reference only and must be independently verified against your facility's procedures and applicable law (including OSHA and other occupational safety regulations) before anyone acts on it.
• You are solely responsible for determining whether it is safe to perform any task, and for compliance with all applicable safety, health, and regulatory requirements at your facility.
• We do not warrant that any automated feature (auto-generated PM schedules, sensor-triggered work orders, AI diagnostics, or similar) is complete, accurate, or sufficient for safe operation of any equipment.

To the fullest extent permitted by law, ReliabilityOS disclaims all liability for equipment damage, production downtime, personal injury, or death arising from reliance on content, schedules, automated actions, or recommendations generated or surfaced by the Service, in each case except to the extent caused by our gross negligence or willful misconduct.

6.1 Your compliance responsibilities

The Service provides tools to help you document and track maintenance activity, including an audit trail of system actions. It is a tool, not a compliance guarantee: you remain solely responsible for maintaining compliance with regulatory, safety, and industry requirements applicable to your operations, and for the accuracy of the data your users enter.

6.2 Our right to audit

With reasonable advance notice and no more than once per 12 months absent a suspected breach, we may review your account's usage (e.g. seat counts, API usage) to confirm compliance with these Terms.

6.3 Your right to review our practices

Enterprise customers with a signed Data Processing Addendum have the audit and documentation-request rights described there.

7.1 Disclaimer of warranties

Except as expressly stated in these Terms, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7.2 Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of or related to these Terms or the Service. Each party's total liability arising out of or related to these Terms will not exceed the fees paid or payable by Customer in the 12 months preceding the claim. These limitations do not apply to a party's indemnification obligations, breach of confidentiality, or liability that cannot be limited under applicable law.

Either party may terminate for the other party's uncured material breach on 30 days' written notice. These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles, and disputes will be resolved in the courts located in South Carolina. Neither party may assign these Terms without the other's consent, except to a successor in a merger or acquisition. If any provision is found unenforceable, the rest remains in effect. These Terms, together with the Privacy Policy and any signed order form or DPA, are the entire agreement between the parties regarding the Service.

Questions about these Terms: zach@reliabilityos.io.